Iβm Matti Hicks, a UX researcher with a strong (πͺ) design background
Based in Amsterdam, I am currently a Senior UX Researcher working in FinTech. Prior to this, I've worked in research areas such as international education, social technologies, health and medical, and engineering
Besides researching, Iβm learning Dutch and writing novels π³π± π
Explore my portfolio below or view my CV (pdf)
UX Strategy and UX Lab
Developing a UX strategy to level up UX research in a global bank
Read about work #1
International research
Identifying customer journeys to revamp EF Language products
Read about work #2
Surveys and remote interviews for trip pricing
Applying qualitative data to understand quantitative success
Read about work #3
Contextual inquiries at Novartis
Working with research oncologists to enable better collaboration
Read about work #4
Portable Ultrasound for Village Midwives
Field study research for the UI of a low cost medical device in rural Uganda
Read about work #5
Digital transformation for EF Finland
Researching and designing for a new end to end customer experience
Read about work #6
About Matti
I grew up in Kansas City, Missouri, raised by two hardworking parents who reluctantly let me study abroad in Germany when I was 17. After graduating high school I moved to Seattle and worked in cafes until I could afford college.
In college I won scholarships that enabled me to develop strong passions for art, digital design, research, and writing. I also studied in Italy, interned in Holland, and conducted fieldwork in Uganda.
Less than a month after graduating college I moved to Switzerland where I lived for ten years. In June 2022, I moved to Amsterdam.
π³π± βΊοΈ